Dogitory
Questions & Answers

We are 24 hours available to answer to your inquires via:

New clients: contact us or SIGN UP.

Existing clients: to schedule services click here.

In order to ensure the safety and well-being of our dog walkers as well as for the other dogs at the day care we require proof of vaccination and knowledge about the pet’s health condition and behavior when you sign-up. This information is always available for you via your person account.

Our business hours are Monday-Friday 9am-5pm, not including public holidays. We offer services outside this window on request.

We answer to service requests and other inquires in 24 hours.

Contact us for any questions!

We always try to accommodate all requests according to schedule. Please have in mind that holidays are our busiest times. We recommend letting us know in advance about your request during the Czech public holidays.

For dog sitting and dog day care we service all Prague. Pick-ups and drop-off are available on request according to our staff’s availability.

For dog walking services we cover areas in Prague: Vínohrady, Vyšehrad, Nové Město and surroundings.  

You can cancel previously scheduled walks and sitting requests up to 24 hours in advance at no extra charge.

If you choose to cancel after this period the service will be charged in full (for overnights that will be first night).

We maintain a strict 24 hour cancellation policy, as a courtesy to our walkers. Without sufficient notice, they may be unable to consider arrangements to supply for their income loss.

We offer private and semi-private services according to the needs for socialization and level of energy for each dog. We always happy to suggest a furry friend play dates at your on request.

Yes! We are happy to provide our services for any dog or cat parents who are in located in Prague, Czech Republic, according to our availability. 

Our team members love the outdoors and spend time in the nature with your dog. They are aware of the weather conditions this job might imply.

However in winter time temperatures are frequently  dropping below zero degrees Celsius in Prague. Judging from past experiences and aiming to have our staff members safe as well as our clients satisfied we will offer alternative solutions if these weather conditions will be an issue for your dog and our staff in order to have a great experience.

Our dog walkers and sitters usually deal with busy schedules and daily situations that might inflict delays in their arrival making it difficult to guarantee exact times of arival
A 2 hour time window ensures that each staff has enough flexibility in order to care for your dog on time, while also accounting for delays on public transport, running behind schedule, finding an apartment, delays with a doorman, etc. We appreciate flexibility in the event of emergencies or additional service requests.

We will be more than happy to try and accommodate your time requests, but our commitment to you is to ensure that the walk actually begins within the time window. We recognize the two-hour time frame a standard within dog care industry.

We send invoices at the end / beginning of each month – for reoccurring services (e.g.: M-F walks), or after the service ends – for ad-hoc services (e.g: sitting)

You can always check your invoices status on your account.

For new clients we request a deposit.

You can pay via:

  • bank transfer
  • cash
  • card

For more information about payments please contact us.

You can always check your invoices status on your account.

Payment with debit/credit card will be added soon.

Yes! We only hire staff that have experience in caring for dogs. Our people are knowledgeable, dependable, and very passionate about dogs. They understand the importance of being timely and taking care of your dog at the scheduled time.

Your scheduled sitter/walker may get sick, have a family emergency, or another issue that comes up suddenly. In these cases, we do our best to arrange a backup walker, but we won’t be able to guarantee one in all cases due to short notice, commute time, availability, keys/entry doors, etc. If your dog absolutely cannot handle the rare case of an incomplete walk without being severely distressed and harshly negatively affected, a different service may be a better choice.

For more information about how we recruit and interview please contact us.

Our goal is to always deliver the services you scheduled with us so that no dog is left behind. However, there are times when the same people might not be able to accommodate you:

  • If you are a regular client but you have to add a walk that is not in your set walking schedule.
  • If a staff member requests some time off or falls ill. In these rare circumstances you will be contacted and a temporary fill-in staff will be assigned to your dog as well as a meet and greet if necessary.
  • If you have reoccurring outside of business hours walks.

For more information about how we recruit and interview please contact us.

Yes! You can either meet them with their bio, a quick phone chat, or in-person.

Yes, our staff is selected after an extensive interviewing process as well as a probation period to make sure they are a right match for us.

To apply for a job with Dogitory please click here to find out more.

Still have a question?

Write us an email at woofwoof@dogitory.cz or call us at +420 608 806 714.