Dogitory
Questions & Answers

We are 24 hours available to answer to your inquires via:

New clients: contact us or SIGN UP.

Existing clients: to schedule services click here.

In order to ensure the safety and well-being of our dog walkers as well as for the other dogs at the day care we require proof of vaccination and knowledge about the pet’s health condition and behavior when you sign-up. This information is always available for you via your person account.

Our business hours are Monday-Friday 9am-5pm, not including public holidays. We offer services outside this window on request.

We answer to service requests and other inquires in 24 hours.

Contact us for any questions!

We always try to accommodate all requests according to schedule. Please have in mind that holidays are our busiest times. We recommend letting us know in advance about your request during the Czech public holidays.

For dog sitting, dog day care at the sitter’s house and training consultations we service all Prague. Pick-ups and drop-off are available on request according to our staff’s availability.For dog walking services we cover areas in Prague: Vínohrady, Vyšehrad, Nové Město and surroundings.

You can cancel previously scheduled walks and sitting requests up to 24 hours in advance at no extra charge.

If you choose to cancel after this period the service will be charged in full (for overnights that will be first night).

We maintain a strict 24 hour cancellation policy, as a courtesy to our walkers. Without sufficient notice, they may be unable to consider arrangements to supply for their income loss.

Yes! We are happy to provide our services for any dog or cat parents who are in located in Prague, Czech Republic, according to our availability. 

Our team members love the outdoors and spend time in the nature with your dog. They are aware of the weather conditions this job might imply.

However in winter time temperatures are frequently  dropping below zero degrees Celsius in Prague. Judging from past experiences and aiming to have our staff members safe as well as our clients satisfied we will offer alternative solutions if these weather conditions will be an issue for your dog and our staff in order to have a great experience.

Our dog walkers and sitters usually deal with busy schedules and daily situations that might inflict delays in their arrival making it difficult to guarantee exact times of arival
A 2 hour time window ensures that each staff has enough flexibility in order to care for your dog on time, while also accounting for delays on public transport, running behind schedule, finding an apartment, delays with a doorman, etc. We appreciate flexibility in the event of emergencies or additional service requests.

We will be more than happy to try and accommodate your time requests, but our commitment to you is to ensure that the walk actually begins within the time window. We recognize the two-hour time frame a standard within dog care industry.

We send invoices at the end / beginning of each month – for reoccurring services (e.g.: M-F walks), or after the service ends – for ad-hoc services (e.g: sitting)

You can always check your invoices status on your account.

For new clients we request a deposit.

You can pay via:

  • bank transfer
  • cash
  • card

For more information about payments please contact us.

You can always check your invoices status on your account.

Payment with debit/credit card will be added soon.

Yes! We only hire staff that have experience in caring for dogs. Our people are knowledgeable, dependable, and very passionate about dogs. They understand the importance of being timely and taking care of your dog at the scheduled time.

Your scheduled sitter/walker may get sick, have a family emergency, or another issue that comes up suddenly. In these cases, we do our best to arrange a backup walker, but we won’t be able to guarantee one in all cases due to short notice, commute time, availability, keys/entry doors, etc. If your dog absolutely cannot handle the rare case of an incomplete walk without being severely distressed and harshly negatively affected, a different service may be a better choice.

For more information about how we recruit and interview please contact us.

Our goal is to always deliver the services you scheduled with us so that no dog is left behind. However, there are times when the same people might not be able to accommodate you:

  • If you are a regular client but you have to add a walk that is not in your set walking schedule.
  • If a staff member requests some time off or falls ill. In these rare circumstances you will be contacted and a temporary fill-in staff will be assigned to your dog as well as a meet and greet if necessary.
  • If you have reoccurring outside of business hours walks.

For more information about how we recruit and interview please contact us.

Yes! You can either meet them with their bio, a quick phone chat, or in-person.

Yes, our staff is selected after an extensive interviewing process as well as a probation period to make sure they are a right match for us.

We will explain the entire process at the meet and greet session so that you are aware of our recruiting process.

Although we are specialized and trained to care for dogs we are able to care for most animals, as long as they don’t pose a danger to our pet sitters.

We have experience with cats, hamsters, fish, tortoises, and birds.

To apply for a job with Dogitory please click here to find out more.

We offer private and semi-private services according to the needs of socialization and level of energy for each dog.

We always happy to suggest a furry friend play dates at your on request.

We recommend sitting at the dog’s place for those dogs who tend to be more anxious about leaving their familiar surroundings or due to health issues is a better option for them to be cared for at their place.

This is also a good option for those dogs who tend to have destructive behavior (e.g. chewing furniture).

In all other cases, our team of sitters would be happy to care for your dog in their house. We always take time to have at least one meet and greet in the sitter’s house before the sitting starts so that your dog is already aware of the place.

Absolutely!

For every service you request, you will receive a notification containing a full report about your dog together with plenty of photos and a map with GPS tracking so you see where she was walked and have the peace of mind that your dog is taken care of as you requested.

We will make every effort to contact you and receive your instructions.

However, in the case of an emergency, we will not hesitate to take a pet to the veterinarian.

Dogitory is not responsible for costs incurred from veterinary visits. Additional time spent transporting the pet and providing extra care is billed to you upon your return.

This is why it is very important to leave us with the dog’s passport and medical history if needed.

We will attempt to contact you first so you’re aware of the situation. Then you can instruct us with how you want us to proceed.

If we don’t reach you, we will contact your emergency contact for instruction and/or we’ll handle the situation to the best of our ability.

Absolutely!

Before starting to work together we always make sure to understand your dog’s personality and behavior in order to provide a great experience for her.

We can administer non-injected medicine to dogs such as pills or creams.

Yes, we do! We are only using biodegradable or paper bags to help save the environment.

Having an initial training consultation in your own home, with your dog/s present, enables our trainer to meet your dog/s in their own environment and gives us the chance to chat with you about your dog’s history, the types of training you have tried before, any challenges you have experienced, together with your goals for their behavior. 

Our trainer will then introduce and fully explain our chosen method of training, including the specific techniques involved and objectives of these. 

At the end of the consultation you will have the knowledge and techniques to enable you to implement the training immediately. 

As the techniques we use are simple and naturally instinctive to your dog, they understand it very quickly.

Our remote training consultations are designed for doggy owners who are not able to have a home training consultation (e.g. don’t have the time, live outside Prague etc), but who still need help with their dog’s behavioral issues.

As our remote training consultations follow the same process as our home training consultations, at the end of the consultation you will have the knowledge and techniques to enable you to implement the training immediately.

As the techniques we use are simple and naturally instinctive to your dog, they understand it very quickly.

Our dog training and coaching program is based around your dog’s routine daily activities, such as feeding, walking, playing etc.

The techniques we use don’t involve any additional time or activity, they are simply a different way of doing your dog’s normal routine, but communicated to them in a way which is instinctive and natural to them and which can naturally resolve behavioral problems over the long term.

A follow up consultation give us the chance to catch up with you and your dog to review how the training is going and to help with any challenges or any further dog training or behavioral issues that you may need help with.

It is also an opportunity for you to ask us any questions about the training, which may have arisen since the initial consultation.

A training walk helps to reinforce the training techniques discussed in the initial consultation.

This is where our trainer will walk with your dog and focus specifically on the behavioral issue your dog has, during the walk (e.g, aggression towards other dogs/people, anxious on walks, barking on walks, pulling on leash, not listening etc).

An ad-hoc training lesson also helps to reinforce the training techniques discussed in the initial consultation.

This is different to a training walk as this session is where our trainer will work with your dog (in your home or outside depending, upon the issue) and focus specifically on the training/behavioral issue your dog has, (e.g., barking at the door/property, separation anxiety, chewing, toilet training for puppies, biting & mouthing, puppy training, jumping up on furniture, staying out of an area, or help with training commands etc)

100% YES!

Generally, dogs need walks for at least 4 reasons: elimination, mental stimulation, exercise, and training. Dogs like to go for walks to get outdoors, sniff and engage with their environment, exercise, and perhaps socialize with people and dogs outside the home.

Not getting enough exercise, socialization or mental stimulation can lead to a plethora of behavioral issues such as destruction or even aggression towards objects, people or other dogs.

Running sessions are great for boisterous, young, high energy dogs, or dogs who need to lose a few pounds!

They provide your dog with extra exercise, in addition to your dog’s normal daily walks, focusing specifically on more intensive types of exercise to burn off excess energy, such as jogging/running/games (both mental and physical exercise).

We will always run at your dog’s own physical and mental pace.

During our meet and greet with you, we will always discuss your dog’s health and fitness situation and agree with you on a level of running session that meets your dog’s mental and physical needs.

Always make sure to discuss with your vet to make sure your dog is fit for running!

We typically walk your dog around your neighborhood. If the time allows it, we always strive to take them to the park or other places where they can enjoy nature and the great outdoors.

We always walk one dog at a time, unless there are siblings from the same household or dog parents who wish to socialize their dogs.

In such cases, we always make sure both dog parents are properly informed or dogs socialized with each other to make sure they are a good match to walk together.

Absolutely!

Before starting to work together we always make sure to understand your dog’s personality and behavior in order to provide a great experience for her.

We can administer non-injected medicine to dogs such as pills or creams.

Yes, we do! We are only using biodegradable or paper bags to help save the environment.

Still have a question?

Write us an email at woofwoof@dogitory.cz or call us at +420 608 806 714.